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Policies & Procedures

Ordering

Placing an Order

At Perfect Circuit Audio, we strive to make ordering as easy as possible. Orders can be placed via our website or over the phone. To place an order online simply create an account, add items to your cart, proceed to checkout, and enter the required information. To place an order by phone, contact our customer service department during regular business hours.

Benefits of Creating an Account

The best way to ensure ample communication and efficiency is by creating an account prior to placing an order. This allows orders to be congregated under a single account, making it easier for you to keep track of your order history, shipment status, etc.

Acceptable Payment Methods

We accept all major credit cards, PayPal, Affirm, checks, bank wire, and money orders. Contact our customer service department to pay with a check or money order. Please note that both checks and money orders take longer to process, which could delay shipment of your order.

Financing

Perfect Circuit Audio has partnered with Affirm to offer expedient financing on all purchases with no hidden fees or additional charges. Apply now to receive a real-time decision. Those approved can choose from 3, 6, or 12 month financing schedules with rates from 10-30% APR. A deposit may be required.

Multiple Payment Methods

While we do accept multiple payment methods for a single purchase, we are unable to process multiple forms of payment online. Please contact our customer service department if you need to place an order using multiple payment methods.

Making Changes to an Order

Customers can request changes to their order if it has not shipped. Be aware that changes can affect processing times and may cause delays. We are unable to process any change requests once an order has shipped.

Promotions & Discounts

Perfect Circuit Audio often runs various promotions and discounts. Customers can maintain an awareness of our sales by subscribing to our newsletter or periodically checking our front page. Some limitations may apply, so as always, please contact us with any questions.

Demo and B-Stock Items

Some of the items we offer have been previously owned or demoed in our showroom; this distinction is indicated on the page corresponding page for that specific item.

  • Demo
  • A demo unit is an item that has been previously used for demo purposes. As such, it is in “like new” condition with a full manufacturer’s warranty and all original accessories.
  • B-Stock
  • This designation indicates that the item may show some signs of wear or might be missing original packaging/accessories. It does not necessarily imply that an item has been returned, though this may be the case; rather, it is based on the physical condition of the item and its accessories. B-Stock items include a full manufacturer’s warranty.

Sales Tax

While most orders will not be subject to sales tax, there are a few exceptions:

  • California
  • Sales tax applies to all orders shipping to California. This is non-negotiable, and we are unable to modify any pricing to account for tax differences.
  • Post-Production Sales Tax
  • Those eligible for post-production sales tax can download and submit the post-production sales tax form to us for verification, either via our customer service department or by dropping it off at our store. Once verified, all orders thereafter will be subject to the post-production tax rate.
  • Sales Tax Exemptions
  • If you are sales tax exempt, please download and fill out the sales tax exempt form, then either email it to us or drop it off at our shop along with a copy of your resale certificate.
 

Shipping

Free Shipping

Perfect Circuit Audio offers a free ground shipping option for all domestic orders over $99. This applies to new products as well as demo and b-stock listings. This offer does not apply to orders shipping outside the continental United States, certain special-order items, or orders with expedited shipping. For orders shipping to Alaska, Hawaii, or Puerto Rico, please contact us prior to submitting for accurate shipping prices. Please be aware that international shipping rates and times fluctuate by country.

Shipping Estimates

To calculate shipping for an order, add the relevant items to cart, select the country where the items are to be shipped, including all relevant information such as state and zip code. Please contact our customer service department regarding specific questions pertaining to shipping rates.

Processing and Cutoff Times

All orders are shipped within one to two business days from the time they are placed. Cutoff time is 2pm PST, orders placed after this time will ship the following business day. Contact us immediately if the order in question has not shipped within the allotted time frame.

Tracking Numbers

Tracking numbers are provided via email shortly after an order is processed. Please allow up to 24 hours for this number to be activated by the carrier. For simplification, we encourage you to create an account with us to track your orders and view your purchase history.

We ship with FedEx and USPS. Please contact us directly via phone or email if you have not received your tracking number by the time the order has shipped.

Expedited Shipping

To expedite an order, simply select the desired shipping method during checkout. To request expedited shipping after an order has been placed, please contact our customer service department as soon as possible. Please note that we cannot guarantee shipping upgrades after the order has been placed.

Carrier Logistic Routes

Carriers have their own logistic routes, some of which may seem somewhat counterintuitive from an outside perspective. However, these logistics are in place for a reason and we trust our carriers to do their job and deliver orders within the allotted delivery time. Please contact us only if your tracking information indicates delivery to an incorrect address.

Shipping to an Alternate Address

While we are able to ship to alternate addresses, we prefer to ship to the billing address or the address listed on your PayPal account. Shipping to an alternate address may delay an order due to additional security steps taken on our end to prevent fraudulent transactions.

Special Order Items

Some items on our site are special order items and may be subject to a slight delay. Please contact us with any questions regarding special order items.

Signature Confirmation

A confirmation signature is required on all orders valued at $100 and above. Without this signature, we are unable to file a claim in the event of a lost or stolen package. However, if an order absolutely must have the signature confirmation waived then we do have a waiver that must be filled out and emailed back to us prior to shipment. If the waiver is not filled out before the carrier picks up the package then we are unable to request the removal of a confirmation signature. Contact our customer service department to obtain a waiver.

Delivery Times

Orders shipping within the continental United States are typically delivered within one to five business days, though this time may vary based on the chosen shipping method and destination. Unfortunately, there are delays caused by the carrier, weather conditions, or customs that we are unable to control—even with CV!

International Delivery

Perfect Circuit Audio is happy to ship orders internationally and can ship to most countries. For a list of eligible countries, please observe the drop-down menu at checkout. If you do not see your country listed please contact our customer service department.

While we are happy to ship orders to most countries, we are not responsible for incurred duty costs. Please consult a duty cost calculator or the appropriate authorities for an up-to-date estimate on the duty amount for your specific country.

Store Pickup

For those in California, orders placed online can be held for store pickup. If you wish to pick your order up at our store, please select “store pickup” at checkout. If you have already placed your order but have since decided that you would like to pick it up, please contact customer service as soon as possible. Please know that we are unable to reserve an item in store if the order has already been transferred to the carrier.

 

Returns

Return Policy

Perfect Circuit offers a no-hassle return policy for nearly all items, granting peace of mind for those times when your gear does not meet your expectations. Feel free to contact us to arrange a return on any items new, used, demo, or b-stock items. Note that there are some items excluded from this policy; see below for more details.

New items purchased from Perfect Circuit Audio that arrived damaged, non-functional, or are functional but unopened can be refunded in full if returned within 30 days of the initial purchase. We reserve the right to test any damaged items and will impose a restocking fee of 15 percent of the sale price if the product is found to be in working order. However, items returned in poor condition because of customer mishandling, not returned with every component they shipped with, or not in resellable condition will incur a higher restocking fee. The total amount of this fee is calculated based on the condition the item is returned in. Please note that Perfect Circuit Audio will not accept returns of items outside of this 30 day window.

Items Damaged in Transit / Arrived Defective / DOA

For items that arrived defective, DOA, or were damaged in transit, please contact our customer service department for assistance. Damaged, defective, or DOA: In the unfortunate event that an item is DOA or damaged in transit, please contact us to initiate a return. Dissatisfaction with fully functional item: If you just don't like it, let us know so we can send you an RA number to get the item back to us. Please be aware that you will be responsible for return shipping and shipping insurance.

If the item exhibits suspicious activity but still seems to function somewhat, please send us a comprehensive video of the problem so that we can have our product specialists evaluate the issue.

How to Return an Order

To initiate a return, please send us a message on our contact page then follow these steps:

After contacting us via the return form you will receive an RMA number. Do not write this number on the box itself, write it on the shipping label or airbill instead. Marking up a box could result in a steeper restocking fee as the accessories (i.e., box) would then not be returned in resellable condition.

Send your order with the original box, taking care to include all cables, manuals, and accessories in the exact condition you received them.

Use a trackable shipping service to send your order back. We recommend insuring packages and saving the tracking number for your records.

Pack your item well to avoid damage during shipping. Keep in mind that all contents therein technically belong to you until we receive them at our warehouse. Consequently, you are liable for any loss or damage during shipping.

Returns for both domestic and international orders, as well as used items, each necessitate extra steps. See below for more information.

Domestic vs. International

Domestic

For domestic returns, please follow the above steps. Returns of functional items will be subject to a restocking fee, returns of defective items will not.

International

Please follow the steps listed in the How to Return an Order section, as well as any additional instructions you receive with your RMA number (this could vary by country). The return costs, comprised of shipping and insurance, must be covered by you. However, we will refund shipping costs provided the item is determined to be defective. To mitigate duties and taxes, please write “return to seller” on your return label. Do not write anything on the box itself, as this could result in a restocking fee!

Please be aware that we reserve the right to refuse any package that is sent with duties or taxes, or deduct the cost from the total refund amount (including in-house credit). To this extent, Perfect Circuit Audio is not responsible for duties, taxes, or other fees resulting from international returns or replacements. Additionally, it is imperative that you choose the most economical shipping option for return shipments.

Restocking Fees

All returns are subject to a restocking fee of 15%. We reserve the right to raise of lower this percentage at our discretion. Restocking fees can be waived if the item is defective or DOA.

Returns for Used, Demo, and B-Stock Items

Returns on used, demo, and b-stock items must be postmarked within 14 days after delivery. Used items outside of this window are non-returnable.

Return Exceptions

The following items are not eligible for return:

  • Software
  • Special order items
  • Styluses / Cartridges
  • Headphones / Earbuds
  • Microphones
  • Apparel
  • Consumable items
  • DIY kits
  • Media (such as CDs, VHS, Vinyl, Tapes, DVDs, etc)

Refund Times

All orders are subject to a restocking fee. We generally charge a 15% restocking fee; however, this can be waived, reduced, or increased in certain situations.

All gear must be returned in the condition in which it was received and include all original accessories. Failure to adhere to these stipulations will result in a restocking fee of at least 15%.

Trade Ins and Repairs

Trade-Ins

We do accept trades for certain items in resellable condition and are happy to assist with trade inquiries. For questions concerning trades please email trades@perfectcircuitaudio.com.

Repairs

Perfect Circuit Audio does not provide onsite repairs. However, we are happy to provide the contact information of an offsite technician. Please contact our customer service department for more information.

 

Extended Warranty

Perfect Circuit Audio is excited to offer an extended warranty service, which is good for one year past the expiration of the manufacturer's warranty. This FREE warranty means you can always come to us in the event of a problem, even within the window of the manufacturer's warranty. Just pay shipping to and from our shop and we will take care of the rest!

While many of the products we carry include a manufacturer's warranty, some do not. In this situation, our warranty will take effect from the initial purchase date and would not negatively impact the terms of the original warranty.

Please note that this warranty only applies to qualifying items and we reserve the right to either repair or replace the item, although unique cases will be given special consideration. However, the warranty only covers items rendered inoperable under normal operating conditions—so it's on you if you leave your gear in the ocean! Additionally, this warranty is not applicable to consumable parts or components, and does not apply to software, data recovery, speakers, tweeters, used products, vintage products, or products that require user installation and assembly (DIY). There may also be certain items that are not covered under this warranty due to manufacturer request. Microphones are covered, but tubes, capsules, and ribbon components are excluded.

It is our goal to extend the longevity of your investment and ensure that you have a stellar experience shopping with us. With this in mind, we reserve the right to accept or reject any warranty request, as well as the right to modify the terms of this warranty at our discretion.

If you have any questions or concerns regarding our free one year warranty, please do not hesitate to contact our customer service department. We are here Monday–Friday, 10am–7pm Pacific Standard Time.

  • FREE one year warranty on top of manufacturer’s warranty!
  • Extend the longevity of your investment
  • Our warranty does not adversely impact the manufacturer’s warranty
  • We reserve the right to repair or replace the item in question
  • Items rendered inoperable due to user error are ineligible for repair or replacement
  • Some items are excluded. See above description for a detailed description of exemptions
 

Privacy Policy

Just like we are committed to making sure our inventory includes the best gear on the market, we are dedicated to respecting our clients by doing our best to protect their information.

This page explains what is collected and stored, and the measures we take to respect the information we collect from you.

What information do we collect?

We only collect your contact information. That's it. Once your transaction is complete, we cannot access your payment information.

If you decide to create an account with us, or sign up for our newsletter, the following contact information will be stored on our server:

  • Name
  • Email address
  • Phone number
  • Mailing address

Besides that, Google may collect information from your web browser to serve you ads based on your visit to our site. This is called the DART Cookie, which you can read about by visiting the Google ad and content network privacy policy.

We do not save any other information because we respect your privacy and understand your concerns about the way information is shared online.

What do we use your information for?

We use your stored information in the following ways:

  • To process transactions.
  • To make sure you receive the products you buy.
  • To allow our team to contact you.
  • To send you sweet deals and promotions via email.

This information will never, ever, be sold, transferred, exchanged, or gifted to anyone or any company. End of story.

Do we use cookies?

Yes. In order to create an account, stay logged in, save products to your shopping cart, etc, we need to use Cookies. Basically, these are small files that your web browser provides to our web site in order to accomplish these tasks. Almost all websites use cookies, they are very common. Of course, you can disable cookies (in the preferences of your web browser) to browse our web site anonymously.

Do we disclose any information to outside parties?

Nope.

California Online Privacy Protection Act Compliance

We are in compliance with the California Online Privacy Protection Act, and therefore will not distribute your information. Make any changes to your account info at any time to change the information we have collected on our servers.

Changes to our Privacy Policy

In the case that any changes are made in our Privacy Policy, we will update this page.

Free Shipping

We’ve got you covered on
orders of $99 or more.

No Hassle Returns

Not exactly what you wanted?
No problem.

Extended Warranty

1 additional year of coverage,
free of charge.