Frequently Asked Questions

 

General

Do I have to pay sales tax?

Sales tax only applies to orders that ship to California. 

Where are you located?

Our storefront and warehouse are located at the following address:
2405 W Empire Ave
Burbank, CA 91504

What are your store hours?

Monday through Saturday, 10am-7pm PST. Sunday hours coming soon!

What is your contact info?

Phone: (818) 709–1727
Email: info@perfectcircuitaudio.com

What is a Demo unit?

A Demo unit is an item that has been previously used for demo purposes or a video shoot. It is in 'like new' condition, including a full manufacturer’s warranty and all original accessories.

What is a B-Stock unit?

A B-Stock unit is an item that has been returned by a customer with little to no signs of wear and tear. It includes a full manufacturer’s warranty and all original accessories.


Technical

Is my unit under warranty?

All units (including Demo and B-Stock) include a full manufacturer warranty. Used gear includes a full warranty, provided by us, for the first 14 days after purchase.

Will my product work on 220-240V (European / Australian power)?

Many units have power specifications listed on the back of the unit itself, which can be viewed on the product photo. Units that indicate “100-240V” will either automatically switch or have instructions on how to replace the fuse. Most units will come with a USA power supply unless otherwise noted in the description. If you are still unsure, please contact us.

What is the condition of a used item?

Used items are thoroughly tested by us and guaranteed to work. The product photo on the item listing is exactly the item you will be purchasing.

Do you offer repairs?

Yes! Please submit a request via email to repairs@perfectcircuitaudio(dot)com

Can I trade my gear in?

Yes! Please email trades@perfectcircuitaudio(dot)com

 

Ordering

How Can I place an order?

Either add the item to your cart and proceed to check out or contact us via phone or email.

Can I pay with two different credit cards?

Yes! Please contact our customer service department if this is how you would like to pay.

What are your accepted payment methods?

We accept PayPal, all major credit cards, USPS money orders, bank transfers, and checks.
Note: To pay for your order via a money order, check, or bank wire, please contact our customer service department.

How do I cancel or change my order?

You can cancel or change a purchase order only if we haven’t already shipped it. After the order is shipped, any cancellations will be treated as a return.
Note: Shipping and handling expenses will be deducted from a refund for a returned item.

Do you offer promotional or discount codes?

Yes! We frequently email coupons and discount codes via our newsletter. Sign up to get notified of these sweet deals! You can sign up using the form in our footer at the bottom of the page.

 

Shipping

When will my order be shipped?

All orders are processed within one to two business days. Please contact us immediately if you think your order has not been shipped in this time frame.

How long will it take for my order to be delivered?

Orders are typically delivered between one and five business days. However, this may vary depending on the chosen shipping method and destination. Unfortunately there are delays caused by the carrier, weather, or customs that we cannot control.

Is a signature required to confirm a delivered item?

A confirmation signature is required on all orders valued $100 and above. Without this signature, we are unable to file an insurance claim in the case of a lost or stolen package. Please contact us to obtain a waiver you need to fill out and email back to us.

Note: This waiver must be filed prior to shipment. Once the carrier picks up the package, we are unable to request removal of a confirmation signature.

How do I estimate shipping cost? 

To calculate shipping for an item: add it to your cart, select your country, state, and zip (postal) code and click “Estimate”.

Can I pick up my order at your store?

Yes, you may pick up your order in store during our business hours. At checkout, select “in store pick up” as your shipment method. However, please call us before you drive over to make sure we have your item ready. Please bring a valid photo ID.

How much will I have to pay to import a shipped item?

Import taxes and duties are not included in our shipping and handling price. To estimate this fee, use this third–party duty calculator.

Note: This is just an estimate and not a guarantee.

Do you ship to my country?

We are able to ship to most countries. If your country is not on the drop–down list at checkout, please contact our customer service department.

Can you ship to an alternate address?

Yes. However, for security purposes, we prefer to ship to either the billing address on the order or the address listed on your PayPal account. If you choose to ship to an alternate address, your order may experience a delay due to the security steps we use to identify fraudulent transactions.

Where is the tracking number for my order?

We will email you your tracking number as soon as we process your order. Please allow 24 hours for this number to be activated by the carrier. We encourage you to create an account at Perfect Circuit Audio to track your orders and view your order history directly with us.

How can I expedite my order?

Expediting an order can be accomplished by selecting a faster shipping method during checkout. If you decide to expedite your order after it is placed, contact our customer service department.

Note: We cannot guarantee shipping upgrades after the order is received.

USPS or FedEx tracking is showing that my item is located in a different state or country, what is going on?

Carriers have their own logistics routes. We trust them to do their job and deliver your order within promised delivery time. Please contact us only if your package indicates delivery to a wrong address.

 

Sales Tax

I am eligible for a post–production sales tax, how can I indicate this on my order?

Please download and fill out the post–production sales tax form, then either email it to us or drop it off at our store. Contact us to process your order once you have sent us the form.

I have a sales tax exempt, how can I indicate this?

Please download, fill out the sales tax exempt form, then either email it to us or drop it off at our store along with a copy of your resale certificate.


Returns

What is your return policy?

Please click here for information regarding our return policy.

How can I return my order?

Please fill out this contact form and then follow the return instructions listed here.

My item was damaged when it arrived, what can I do?

Please fill out this contact form and then follow the instructions here.

When can I get my refund?

We will process your refund within 1–3 business days after the return has been delivered. Please allow 7-10 business days for your refund to be posted to your account. After we issue a refund, the posting time depends on the processing time of your financial institution.